Troubleshooting
Sign-in issues, charts not loading, streak weirdness, and notification problems.
4 articles
I can't sign in
Check the email is right. Reset the password. If you signed up with Google, make sure you're using the same Google account.
2 min→My drill chart isn't loading
Hard reload first. If the chart still won't render, check the browser console for errors and email us with what you see.
2 min→My streak reset and shouldn't have
Most resets are timezone-related: the streak clock runs on the timezone in your account settings, not your device. If it's still wrong, email us with screenshots.
2 min→Notifications aren't reaching me
Check Account → Notifications for the channels you've enabled. If email is enabled and not arriving, look in spam and add help@tradeintune.com to your contacts.
2 min→